Strategic Thinking for Service Excellence

Strategic thinking is not about planning for tomorrow; it’s about positioning yourself today to create the future you envision.

*Based on feedback received from 3000+ participants

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Strategic Thinking Workshop for Service Excellence

Empowering leaders with the skills to drive service excellence through strategic thinking and innovative problem-solving. Participants will learn to adopt a big-picture thinking , identify opportunities even in challenging situations. The program focuses on enhancing process improvement strategies, mastering stakeholder management, and crafting a robust technology roadmap. We are collaborating with world’s top 1% faculty and bringing you a real-life use cases from leading industries across the world.

Customer Reviews of previous workshops

Their course 'Gen AI for Business Leaders' brilliantly demystifies AI, offering practical, hands-on guidance and tailored for business leaders looking to pioneer innovation and competitive advantage in their industries.

It was a great session with a lot of insights about AI. AI is capable of every aspect of our lives today. Especially the instructor has sound knowledge in the area of AI.

Tutor's topics coverage and conceptual understanding was very convincing and sure must benefited to all the audience in their daily life.

Since, AI is the hot topic in the IT industry right now, I think everyone must attend workshops like this one, which was conducted by KPI Ladder. It was very informative. Thank you KPI consulting.

Excellent & very knowledgeable team ! Very good sessions on new age tools like AI / Gen AI, ML & DL where we learnt a lot ! The best part is unlike a lot of online courses, this team is very interactive and responsive. Loved the 2 day session !

It was insights full and excellent session arranged by team.

Programme Overview

This two-day immersive workshop is designed to empower leaders with the skills to drive service excellence through strategic thinking and innovative problem-solving. Participants will learn to adopt a big-picture thinking or perspective, enabling them to identify opportunities even in challenging situations. The program focuses on enhancing process improvement strategies, mastering stakeholder management, and crafting a robust technology roadmap. Through interactive sessions, role plays, simulations and practical exercises, leaders will develop actionable insights to align organizational goals with exceptional service delivery. Join us to redefine service excellence and lead with clarity, vision, and impact.

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Hours of In-person Learning

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Past Learners

Days of live Sessions

Who is this Programme for?

Senior stakeholders, business leaders, and functional leaders seeking to drive strategic initiatives, manage diverse teams, and balance stakeholder expectations
Project Managers and Team Leaders to resolve complex challenges, align stakeholder goals, and ensure project success
Business Analysts and Strategists to critically evaluate data, propose actionable insights, and influence key stakeholders
Sales & Customer Relationship Professionals to handle client negotiations, build rapport, and deliver win-win outcomes
Entrepreneurs and Startups to think critically, identify risks, and manage relationships with investors, partners, and customers.
HR Professionals and Change Managers to address organizational challenges, mediate conflicts, and engage stakeholders effectively

Why should you attend

To address Build Stronger Stakeholder Relationships & Boosts Creativity

To Develop Stakeholder Engagement Expertise Solutions

Make Better Decisions Solve Problems Effectively

Lead with Confidence and Strategy , Inspire and guide teams

Drive Organizational Impact

Delivered by Industry’s top 1% Faculty

Navigate Conflicts with Confidence

Team Collaboration & Recognition .

Learning Outcomes

This program helps you to focus on analyze complex problems effectively and apply frameworks like 5 Why Analysis, Fish bone ,Diamond model

This program instill ,make informed and unbiased Decisions ,Use data-driven approaches to evaluate and prioritize solutions

Foster Innovative Thinking > explore alternative perspectives to address challenges holistically, generate creative ideas & strategies for problem-solving

Identify and Prioritize Stakeholders> Develop targeted engagement strategies tailored to stakeholder needs.

Communicate Effectively with Stakeholders > deliver clear, concise & compelling messages that resonate with diverse audiences

Enhance Leadership and Collaboration Lead cross-functional initiatives with clarity & purpose. Strategically Align Decisions with Business Goals

Programme Modules

Strategic Acumen

Personal Excellence

Macro Analysis

Scenario planning

Strategy Formation

Choice Making

Operationalizing Strategy

Measuring performance

Wrap-up, Assessment ,Certificate Distribution

Dr.Pavan Soni

Chief Mentor Profile

Dr.Pavan Soni is armed with PhD from IIM Bangalore (Corporate Strategy & Policy). Adjunct Faculty at ISB Hyderabad . IIM Lucknow, and IIM Bangalore . Only Indian to be shortlisted for the Financial Times and McKinsey Business Book of the Year Award- 2016 ; he Completed Bachelor of Engineering- MBM Engineering College Jodhpur (Branch Topper) and PGDIE- IIM Mumbai He Conducted over 650 workshops across 190 firms in 5 countries . Featured in 100 Digital Influencers of 2020 by YourStory . Columnist at Mint, YourStory, Entrepreneur, and People Matters Five times TEDx speaker • Coach at NSRCEL of IIM Bangalore • Authored Design Your Thinking, published by Penguin in 2020 • Authored Design Your Career, published by Penguin in 2024 •his hobbies are Chess, guitar, fitness, spirituality

Sample Certificate

Angoelal .P

2024-08-12

I loved the 2 days session , I learned a lot about Microsoft Power BI and how I can use it in my business . You presented very informative and had a lot of patience . These training sessions are sessions you must not miss . So go and learn with mister Swarna about Microsoft Power BI ,YOU will NOT regret it

Prashant Gautam

2024-04-01

I had the pleasure of participating in KPI Ladder's custom-crafted training courses and workshops, and I must say, they exceeded all my expectations. The team at KPI Ladder demonstrated a deep understanding of individual's needs and tailored their programs accordingly. Not only were the courses highly informative, but they were also engaging and interactive, making learning both enjoyable and effective. The trainers were experts in their fields, delivering content with clarity and enthusiasm. Moreover, the practical exercises and case studies provided valuable insights that I could immediately apply to my work. I highly recommend KPI Ladder to any organization seeking top-notch training solutions to drive success

Ramajeyam Sekar

2024-04-01

A decent and meticulous session conducted by the team with couple of use cases with CHATGPT and PROMPT Engineering. I find the team is excellent in demonstrating the way of exploiting the Gen AI tool for building solutions for the practical use cases in our business environment. Congratulate the team and trainer for successful completion of the programme and more transparent during training sessions and open to ideas from the participants. Well Done, Keep It Up

Ramesh Gupta

2024-03-21

Vijaya Baskar

2024-03-21

It was a great session with a lot of insights about AI. AI is capable of every aspect of our lives today. Especially the instructor has sound knowledge in the area of AI.

Aseem Kalia

2024-03-21

Tutor's topics coverage and conceptual understanding was very convincing and sure must benefited to all the audience in their daily life.

Arif Ahmad

2024-03-20

Since, AI is the hot topic in the IT industry right now, I think everyone must attend workshops like this one, which was conducted by KPI Ladder. It was very informative. Thank you KPI consulting.

Ganesh Jagnade

2024-03-19

It was an awesome experience attending this program. The trainer for both day's session spoke eloquently. The training was so innovative, informative, and instructive, linking our minds to ideas, possibilities, and unforeseen circumstances that we face daily in projects. Few simple tips to make work efficient, like excel formulas etc. were really surprises how fast it can be with the help of few steps in AI. I enjoyed it a lot, looking for more such training in future.